// support
Support
Answers to common questions, and how to reach us.
Get in touch
Email info@pinhoti.dev. To help us help you quickly, please include:
- The version, from the ⓘ button at the top right of the app (About);
- Your system: Windows, macOS or Linux, and its version;
- What happened, and the steps to make it happen again. If a particular document isn't read the way you expect, a small example with the same layout helps most. Please don't send us real people's addresses.
Common questions
Why wasn't an address found?
Only addresses that are valid by format are kept, so name@domain without a top-level domain, or with spaces or doubled dots, is skipped. Addresses written to dodge harvesters, such as name [at] example [dot] com, aren't recognized. For a PDF, the address must be real text; a scanned page is only a picture of text.
Why didn't a name come with an address?
Names are picked up when they're clearly attached to an address: Jane Roe <jane@example.com>, jane@example.com (Jane Roe), a web link whose text is the name, a contact card, or a spreadsheet with a name column beside the email column. A name somewhere else in the sentence isn't assumed to belong to the address.
Which name format should I choose?
Standard (Jane Roe <jane@example.com>) is what Outlook, Gmail, Apple Mail and most other email clients write and understand; names with commas are quoted for you. Choose Quoted ("Jane Roe"<jane@example.com>) if the tool you're pasting into expects every name in quotes.
How do I keep certain addresses out of every list?
Open Filter and list them, one per line, or paste any list. Use @example.com to leave out a whole domain and its subdomains. On the Output page you can also right-click an address and choose to leave it, or its domain, out.
On a Mac, a file in a source says it needs to be added again
macOS lets the app reopen only files you've chosen. If a file was moved, renamed or replaced, that permission no longer applies. Remove it from the source and add it again with Add files….
A web page gives an error or finds nothing
Some sites block automated downloads, need you to sign in, or build their pages with scripts after they load. In that case open the page in your browser, select and copy its text (or save the page), and use Paste text… or Add files… instead.
Where is my data kept, and how do I remove it?
In the app's private data folder on your computer; nothing is sent anywhere. Delete a source to remove it, or uninstall the app to remove everything. See the privacy statement.